M.G.S. di Carrara Alessandro
Via Molino Ronchin, 6
30174 Zelarino (Venice) ITALY
Phone: +39 41 8622 -641 -642 (info in italian language from Italy)
Fax: +39 41 8620980 (fax from Italy)
Mobile phone: +39 338 9701967 (info in italian language from Italy)
Mobile phone: +39 338 5976710 (info in italian language from Italy)
Phone: +44 0779 6772 372 (info in english language from UK)
Glass made objects: sculptures, glasses, chandeliers, lamps, various decorative objects, etc. as from catalogs.
The customer has the right to withdraw from the contract within 14 (fourteen) days from receipt of product(s).
If the customer intends to exercises withdrawal right, shall give communication by e-mail within 14 (fourteen) days and consequently return the product(s) in conditions of substantial integrity and original packaging.
The restitution shall occur within 30 (thirty) days form receipt of the product(s). Shipping liability and costs shall be paid by the customer. The shipping shall be organized by insured courier, and in case of shipments provided from countries outside European Union, in additional, shall be accompanied by customs declaration.
The reimbursement of the amount shall be made by re-credit on Credit card, on Pay Pal or by bank transfer. Such reimbursement shall be carried out within 10 (ten) days from receipt of returned products.
The right of withdrawal is applicable only to private customers rather natural persons that act outside of their own professional and business activities.
The customer has not the right to withdraw in case of custom-made products ordered, rather in case of modifications to the form, dimensions and colour of the standard products present in catalogue.
The customer may choose between two methods of payment:
In case of payments by bank transfer from countries outside European Union, in cart shall be added 5 (five) euro for every bank transfer operation, this due to cover the bank charges.
The transactions with credit and debit card or Pay Pal are carried out by means of the connection directly with Banca Sella, which makes the payment absolutely secure. We will never be in possession of your card’s number.
All our articles are exclusive to you and made by hand from our masters “Vetrai of Murano”, for this reason we will proceed with the making of your ordered item that will be ready in the shortest possible time: (From 10 to 40 days in the case of chandeliers, particularly sophisticated sculptures or mirrors and furnitures). In case the articles is available in stock, the order will be sent as soon as possible.
The goods will be ensured and sent by means of the following couriers:
In every case the M.G.S. keep the right to choose a different courier in every moment, in the case of this one offering a better service comparing with the one over mentioned.
The M.G.S. is not responsible in the case of delivery happened in different times from the ones over mentioned.
The costs of shipments are calculated at the moment of the purchase by the use of the "SHOPPING BASKET" option; the cost might change according to the weight and the volume of the package. However, the cost will be approximately calculated taking into consideration such variable details.
In some of the countries it will be possible that the customer will have to pay the customs duties. We suggest you to get relative information from your nearest responsible authority. We will not perform any refund if the goods are not accepted if there are duties to be paid.
Our goods are packaged by specialists with materials as by law enacted, so to guarantee a safe delivery. At the delivery time it is necessary to check that the packages are in good conditions: clean and without scratch. In the adverse case, before signing the delivery note, it is necessary to append on the same wording accepting with reserve and consequently advise us writing at: firstname.lastname@example.org attaching a picture of the packs still closed.
After having collected the goods it is also necessary to check the inside conditions, maximum within five days from the receiving of the packs. In the case of bad conditions of the products, it will be necessary to send us an e-mail at the address: email@example.com highlighting which damages were found and attaching one or more pictures of the broken parts with corresponding measures. Without pictures we can not proceed with the delivery of the new parts.
Some of our products travel unassembled due to security reason and saving adverse indications. The assembling and wiring costs are all-depending to the customer. In the case of items that require electric wiring, the operation of an expert is suggested. The M.G.S. does not take responsibility for the incorrect assembling and wiring of our products.
Our items are certified according to CE standards only for use in Europe countries, Other certification like UL used in Unites states or CSA used in Canada are not available. Our products can work in countries that accept different standards by the CE but we do not responsible for damages or other problems that may arise through the use of our products. Therefore use our products in countries outside of Europe should be done at your own risk.
We invite you to write us for any problem about your order, we want our customers always satisfied. In any case this website is available for on-line dispute resolution (for UE only): Online Dispute Resolution
We would ask you to read and to print this document as an official contract between us.
Zelarino, Venice, Italy, 19 May 2016
CEO of M.G.S. Company
Copyright © 1999-2016 MGS - Murano Glass Shop - All rights reserved.
All products contained in this document are trademarks of M.G.S.
Reproduction and copies (either total or limited) are strictly banded.
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